Privacy notice

Draft updated: 9 September 2026

1. Who is responsible for your information?

Laurels Café & Catering is the organisation responsible for personal information described in this notice.

Address: 46 Cann Bridge Street, Higher Walton, PR5 4DJ
Email: info@laurelscafeandcatering.co.uk
Telephone: 01772 336138

2. Information we may collect

When you contact Laurels by telephone, email or the website enquiry form, the information may include:

• your name;
• email address and telephone number;
• the type of enquiry;
• event date, venue and approximate guest number;
• the contents of your message and subsequent correspondence.

Hosting and security systems may also create technical logs containing information such as an IP address, browser type, requested page and time of access.

Please do not send medical, allergy or intolerance information through the initial website form. Discuss those requirements directly with Laurels by telephone before placing or confirming an order.

3. Why the information is used

Personal information may be used to:

• respond to café, takeaway and catering questions;
• prepare, discuss and fulfil an order;
• contact you about practical arrangements;
• maintain appropriate transaction and business records;
• protect the website, systems and business from misuse or fraud;
• comply with applicable legal obligations.

4. Lawful bases

Depending on the situation, Laurels may rely on:

• steps before a contract or performance of a contract, when dealing with an order or requested quotation;
• legitimate interests, when answering general business enquiries, administering the business or protecting the website, where those interests are not overridden by your rights;
• legal obligation, where records or disclosures are required by law.

Laurels does not use an enquiry as consent to add someone to a marketing list.

5. Who information may be shared with

We use Hostinger Business Web Hosting and Business Email to operate our website and business communications. Hostinger may process personal data, including website and email data, as our data processor and may use approved affiliates and sub-processors located in the UK and other countries outside the UK. Where required, Hostinger applies appropriate safeguards for international data transfers, including the UK International Data Transfer Addendum and other legally recognised mechanisms.

Information may also be shared with professional advisers, insurers, regulators or public authorities where this is necessary and lawful. Laurels does not sell personal information.

6. How long information is kept

Information is only kept for as long as it is needed for the enquiry, order, business records and applicable legal requirements, then securely deleted or anonymised.

7. Cookies and analytics

The delivered website build does not intentionally set non-essential analytics or advertising cookies. The hosting provider may use strictly necessary technology or create server logs to deliver and secure the site.

If analytics, advertising, embedded media or other non-essential tools are added, this notice and the site’s consent controls must be reviewed before those tools are enabled.

8. Your data-protection rights

Depending on the circumstances, you may have rights to:

• be informed about how your information is used;
• ask for access to your personal information;
• ask for inaccurate information to be corrected;
• ask for information to be erased;
• ask for processing to be restricted;
• object to certain processing;
• receive or transfer certain information in a portable format.

Some rights are subject to legal conditions and exemptions. To make a request, contact Laurels using the details above.

9. Security

Reasonable technical and organisational measures should be used to protect personal information. No internet or email system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information.

10. Complaints

Please contact Laurels first if you have a concern about how your information has been handled. You also have the right to complain to the UK Information Commissioner’s Office. Current contact options are available at ico.org.uk.

11. Changes to this notice

This notice may be updated when the website, services or legal obligations change. The date at the top shows when the draft was most recently revised.